Frequently Asked Questions
Everything you need to know about our premium footwear and services.
How do I determine my correct shoe size?
We use standard UK sizing for our collection. If you are between sizes or accustomed to US/EU sizing, please refer to our comprehensive size guide or contact our experts for personalized fitting advice.
What is your return policy for international orders?
We offer a 28-day return period for all unworn items in their original packaging. Please note that international return shipping costs are the responsibility of the customer unless the item is faulty.
Can I have my shoes refurbished or resoled?
Yes, many of our Goodyear welted shoes can be sent back to us for a full factory refurbishment, which includes new soles and heels to extend the life of your footwear.
How long does shipping typically take?
Orders for in-stock items are usually dispatched within 24-48 hours. UK domestic delivery typically takes 2-3 working days, while international shipping varies between 5-10 working days depending on the destination.
Do you offer a bespoke or made-to-order service?
We specialize in high-quality velvet slippers and smoking shoes that can be customized with your own embroidery, crests, or initials through our specialized bespoke service.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as secure payments through PayPal.